First impression is everything in a hotel. The image of your hotel can be made or broken by the way your front desk staffs greet and attend to customers. A front office manager leads from the front like other good leaders. Your staff will get the right knowledge and training from you to excel in their work and you will be able to lead by example if you can become a good manager. You can learn how to become a successful front office manager in a hotel management college in Kolkata.
You can improve yourself and become a better front office manager in the following ways:
- Work towards Customer Delight
Customer satisfaction is the ultimate goal in a hotel. If you value your customers, the service provided by the front desk is the only way you can ensure the satisfaction and happiness of them. So, each customer must be treated in a professional and courteous way. It should be made sure that you have the time to listen to the smallest problem and resolve it. It is expected that you must meet any commitments made to customers. Your staff members must be trained so that they can check in guests quickly and also facilitate the check out as quickly as possible. One can learn about this in a renowned hotel management school in West Bengal.
You will be able to anticipate the needs of your guests and fulfill them once you become more focused on their needs and are open to both positive and negative feedback.
- Focus on the Details
Small things have a huge impact on the hotel & hospitality industry. Pay close attention to details if you want to be the best front office manager your guests have ever seen. The front desk should be maintained by properly dressed staff and it should be kept neat and tidy. It should also be made sure that every member of the front desk is at their position at all times and all guests should be greeted by them with a welcoming and friendly smile. It should be made sure that the floral arrangement is made in an attractive manner by fresh flowers because it can have an impact on the way guests perceive you and your hotel.
- Be Extremely Organized
The post of front office manager also brings many responsibilities with it. If you are not organized, you will not be able to prioritize work which is essential as you need to juggle so many things simultaneously. You will be able to focus on each aspect of your responsibility efficiently if you can organize yourself at work and this will help you identify areas for improvement. This will help you to come up with strategies to improve service which will make you become a better front office manager. You will be taught about this while studying hotel management degree in Kolkata.
- Mingle with Staff and Guests
Making time to communicate with his staff as well as guests is an important quality of a good front office manager. If you talk to your staff members, you will find out the problems they are facing in providing good service to guests with and then you can come up with solutions to help them out. To help your guests feel relaxed in your presence, you also want to mix and talk to them. This makes them speak out their concerns and ask questions.
You will be able to assess situations properly and handle questions and concerns that staff and guests may have if you have direct contact with your staff members and guests.
- Be Result Oriented
You should have your eyes and ears open to be an excellent front office manager. This will help you take the necessary actions by identifying the areas of improvement. You will be able to use your resources better by having the right strategies and plans in place when you are focused on tasks and end results. These strategies and plans are taught in details in hotel management courses in Kolkata.
- Be a Team Player
You should be able to be a team player even though you are the front office manager. Without letting your ego come in the way, you should be able to work with your subordinates. This will help you build a team that excels in its work and takes ownership. It reflects on your managerial skills when your team works brilliantly.
- Be Proactive
You must not wait for top management to tell you how to improve your department. You should have the foresight and ability to initiate improvement to get the desired results as you are the front office manager. The fact that the success of the hotel depends on your and your staff’s ability to handle guests and address their concerns should always be kept in mind. You have become a fantastic front office manager if you can make guests happy without being told. You can get to know how to nurture this ability while studying in any of top ten hotel management colleges in Kolkata.
- Be Open to Improvement
You will receive a pat on the back when things are going well. But you should be able to stand up and take responsibility if things go wrong. To make sure it does not happen again, you should sit down, analyze the situation and come up with a solution. If things go wrong, do not try and blame your staff or others. To improve yourself and your department, take a lesson from problems.
You are responsible for the satisfaction of the guests and their well-being when you are a front office manager. Your guests will return and also refer your hotel to family and friends if they are happy with your service. So, your goal should be creating a good impression and ensuring your guests leave your hotel with positive thoughts. You have become an outstanding front office manager if you achieve this goal.
You can learn all the above things from experienced faculty while studying in Dolphin School of Hotel Management, which is the best hotel management college in Kolkata.