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In our country, it is believed that the guest is the manifestation of God which means ‘Atithi Devo Bhava’ and the welcoming and caring for the guest is meant by ‘Atithi Satkar’. The importance of a guest in our lives is highlighted by these phrases. This also means the guest is cared for in the similar way in which we would treat God if God would come to our home. The guest is taken care of in such a manner that will make them feel welcomed, appreciated and valued in the business of travel and tourism. It should also leave them thinking to return soon. It is essential that one educates himself or herself in hospitality ethics, a discipline that can be mastered by pursuing Hospitality Management courses, to understand the intricacy of the relationship.
The terms ‘Hospitality Management’ and ‘Hotel Management’ are the same for many people though they have different meanings. Hospitality Management is a broad term encompassing industries such as hotel and conference management, sales, business development, event, etc. whereas Hotel Management is restricted to managing the operations of a lodging-related establishment, although these two are branches of the same discipline of study.

Hotel Management

As the name suggests, there is a focus on managing all aspects related to the functioning of a hotel in Hotel Management. The responsibility of all activities during the guest’s stay from the time he or she arrives up to the time of check out from the hotel forms part of Hotel Management. All these are taught in Hotel Management courses. The following are included in Hotel Management:

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1. Front Desk and Reception

The ‘Front Desk’ or ‘Reception’ welcomes the guest on his or her arrival at the hotel and begins the process of completing the formalities. A lobby attendant, also known as the ‘Bell Boy’ then escorts the guest to the designated room.

2. Concierge

For unloading, storing and delivering the guest baggage to the designated room, this desk near the entrance inside the hotel lobby is responsible. For the collection of baggage from the room and loading on the guest’s vehicle ‘Concierge Desk’ is also responsible.

3. Housekeeping

The responsibility of ‘Housekeeping’ department is the maintenance of all guest rooms, common areas, service areas and lobbies.

4. Room Service

The responsibility of ‘Room Service’ is to deliver meals to guests in the rooms and collect back the dishes.

5. Food and Beverage (F&B)

The responsibility of the ‘F&B’ department is to manage and maintain all dining areas including the kitchen space and to serve guests in the dining area. One will learn these activities while studying in a Hotel Management college.

6. Guest Service

Managing services of the office including accessing computer, printer, scanner, etc. are involved in managing these services. ‘Guest Services’ also include managing conference facilities and banquet spaces for holding meetings and functions.

7. Travel Desk

The responsibilities of the ‘Travel Desk’ are pick-up and drop from airport, railway or any other location, ticketing, planning of excursion and coordination of guests.

8. Health and Spa

The responsibility of the ‘Health and Spa’ is managing, maintaining and serving guests in the salon, spa, gym, swimming pool, etc.
In all star-rated hotels, resorts, guest houses, airlines, food courts, all categories of restaurants, etc. students of Hotel Management will find placement.

Hospitality Management

Taking care of the guest or visitor is meant by the term ‘Hospitality’. It could be anywhere and not restricted only to the hotel. Attention is required by any guest or visitor to an office, club, restaurant, institution, etc. The guest or visitor is assured of a pleasant experience if there is a trained professional from the hospitality industry to receive them. Professionals from Hospitality Management, of which Hotel Management is a significant branch, are hired by the ‘Travel and Tourism’ industry. A wider choice of employment options is available for students of Hospitality Management than a Hotel Management student. To co-ordinate guest arrivals, meetings, dining and departure many MNCs and some of the larger IT companies employ Hospitality Management professionals.