Technology in hospitality management: an overview
The hospitality industry has seen a major transformation in recent years, thanks to the advancement of technology. Technology has played a critical role in shaping the modern hospitality industry, and it has also had a significant impact on the curriculum taught in a hotel management college in Kolkata. In this article, we will explore the role of technology in modern hospitality management courses and how it is transforming the industry.
How technology is changing the landscape of the hospitality industry
Technologies have pervaded every fabric of hotel management, whether it is food & beverage, reception or front-office services. Below are a few glimpses of how technology has become intricately linked with hotel management institutes.
Software
A primary way technology has impacted hospitality management courses is through the use of software and tools that are specifically designed for the industry. These tools include hotel management software, revenue management software, and customer relationship management software. A good hotel management school trains its students to acquire mastery over the tools and software.
Information Technologies
Technology has also impacted the way hospitality management courses are taught. Many courses now incorporate technology-focused modules, including software applications such as reservation systems, property management and point-of-sale systems. This is for two reasons: firstly, the increasing need for personalisation in the industry, and secondly, the industry’s dependence on modern information technology.
POS and PVS systems
Many hotels nowadays utilise point of sale (POS) systems that help them manage the cash flow, track inventory and keep a tab over all kinds of financial transactions. Along with the POS systems, PMS or property management system is also another new game in the town, allowing the hotel to streamline front desk operations, track guest preferences and much more. And hotel management institutes have also started embodying application-based programs around these extremely convenient and useful tools and software.
Data Analytics
Another way technology is transforming the hospitality industry is through the use of data analytics. By collecting and analysing data from guest interactions, hotels can gain insights into guest preferences, behaviours, and trends. This information can then be used to personalise the guest experience, improve customer service, and increase revenue.The role of technology in hospitality management courses is crucial, as it prepares students for a rapidly evolving industry. By teaching students how to use technology to enhance guest experience, manage operations, and collect data, hotel management schools in Kolkata are equipping students with the skills they need to succeed in the industry.